Frequently Asked Questions
General Information
Registration and Licenses
Investments and Terms
Affiliate Program
Services and Logistics
Security and Privacy
Payments and Withdrawals
Platform and Technical Support
Legal Issues and Privacy Policy
Packages and Investing
What is Mao Global and what does the company do?
Mao Global is a leading platform for parallel importing goods from the USA, Europe, and Asia to warehouses in China and Russia. For over three years, we have specialized in small-batch shipments, providing fast delivery and convenient conditions for businesses of all sizes.
What is the main benefit Mao Global gains from its activities?
The company’s main advantage lies in high margins achieved by working without intermediaries. Direct partnerships with manufacturers allow us to offer competitive prices, which increases profitability and makes collaboration beneficial for clients.
What types of goods does Mao Global import?
We offer a wide range of products, including electronics, industrial goods, and consumer products, which are in demand in Russian and Chinese markets.
Who can become a client of Mao Global?
The company works with legal entities and individual entrepreneurs, assisting businesses of all sizes with import and export needs.
What are the main countries of origin for imports?
We import goods from the USA, Europe, and Asia and deliver them to warehouses in China and Russia. We also provide shipments to Russia through countries like China, the UAE, Armenia, Belarus, Kazakhstan, and Kyrgyzstan to ensure stable supply chains.
What are the benefits of working with Mao Global?
Mao Global offers fast delivery, competitive prices without intermediaries, and direct connections with manufacturers, making our services reliable and profitable.
What makes Mao Global unique?
Our unique feature is the availability of a wide range of goods in our own warehouses, allowing us to ensure fast delivery times and meet client needs as quickly as possible.
Why choose Mao Global for import services?
We provide reliable, transparent, and fast logistics, which is especially valuable in uncertain market conditions.
Where is the company registered?
Mao Global is registered in Hong Kong and has all necessary licenses and permits for international import-export activities. The company’s registration number is 77026801.
What licenses and permits does the company have?
The company holds all required licenses for import and export, as well as for providing international logistics services.
Why did the company enter the international market in 2024?
The main goal of entering the international market was to attract investments for expanding warehouse space and increasing turnover to meet client demands and maintain fast delivery speeds.
What services does Mao Global provide for individual entrepreneurs and legal entities?
We offer a full range of logistics services, including warehousing, customs clearance, transportation, and parallel import of goods.
What goods are available in the company’s warehouses?
Our warehouses hold electronics, industrial goods, and consumer products, which are ready for immediate shipment.
What documents are needed to place an order?
To place an order, a contract, invoices, and specifications may be required. Additional documents may be requested depending on the category of goods.
How does Mao Global ensure security measures?
We follow strict security measures at all stages of delivery, ensuring the safety of goods.
Is insurance available for goods?
Yes, we offer insurance for goods against delays and other risks for certain categories of products.
Who can invest in Mao Global?
Anyone aged 18 and older can invest. KYC is not required for investments up to $100,000 but is mandatory for larger amounts.
What cryptocurrencies are accepted on the platform?
We accept BTC, ETH, LTC, DOGE, BCH, DASH, SOL, TRX, BNB, XRP, TON, MATIC, USDT, and USDC in various formats (BEP20, TRC20, TON20, etc.).
What is the minimum investment amount?
The minimum investment amount is $50, which makes it accessible for smaller investments.
Is there a maximum investment limit?
There is no maximum investment limit, making the platform suitable for large investors as well.
What exchange rate is used on the platform?
The exchange rate is based on the market value on the Binance exchange and is updated every 10 minutes.
Are there any fees for deposits and withdrawals?
No fees are charged for deposits, package activation, or withdrawals, making the process convenient and transparent.
What are the minimum withdrawal amounts for different cryptocurrencies?
Minimum withdrawal amounts vary by currency: BTC 100 USD, ETH 50 USD, LTC 10 USD, DOGE 5 USD, BCH 10 USD, DASH 10 USD, SOL 10 USD, TRX 1 USD, BNB 10 USD, XRP 10 USD, TON 10 USD, MATIC 10 USD, USDT.TRC20 50 USD, USDT.BEP20 1 USD, USDT.ERC20 50 USD, USDC.TRC20 50 USD, USDC.BEP20 1 USD, USDT.SOL20 10 USD, USDT.TON20 10 USD, USDC.ERC20 50 USD, NOT.TON20 10 USD, and so on. There is no maximum limit for withdrawals.
How long does it take to process a withdrawal?
Withdrawals can take up to 24 hours as we conduct all necessary security checks.
What is the Mao Global affiliate program?
The affiliate program allows users to earn rewards for bringing in new partners by providing them with access to a unique referral link.
Do I need an active package to participate?
No, you can join the affiliate program without an active package, but an active package is required for career rank progression.
How is the Career Rank upgraded?
Career Rank is upgraded by meeting certain requirements, including maintaining an active package at the required amount and achieving system milestones.
Where can I find my referral link?
Your referral link is available in the "My Career" section of the platform, and you can use it to bring in new participants.
When and how is the affiliate reward paid out?
Affiliate rewards are paid instantly after the invited user fulfills all conditions and are credited to the balance.
How can I use the affiliate reward?
You can withdraw it or reinvest it to increase your own investment package.
What are promotional materials, and how can I access them?
Promotional materials are available in the "My Career" section to help promote the affiliate program. You can download them for use in advertising campaigns.
Can I change my upline after registration?
No, changing your upline is not possible, but you may create a new account if necessary.
What logistics services does Mao Global offer?
We provide transportation, warehousing, customs clearance, and parallel import of goods from Europe, the USA, and Asia to Russia and China.
What is parallel import, and how does it work?
Parallel import allows clients to purchase goods abroad and deliver them to Russia or China without official distributors, reducing costs and delivery times.
What delivery times are offered for goods in stock?
Goods in stock can be shipped immediately, with delivery times ranging from 1 to 14 business days, depending on the route.
Is expedited delivery available?
Yes, we offer expedited delivery services for goods that are already in our warehouses to ensure maximum promptness.
What goods are available in stock?
Our warehouses always hold electronics, industrial, and consumer goods, ready for shipment.
How does Mao Global handle customs clearance?
We provide accelerated customs clearance services for various categories of goods and handle all necessary document preparation.
What documents are needed for customs clearance?
Depending on the category of goods, contracts, invoices, specifications, and other documents may be required, which we help prepare.
What fees are there for customs clearance?
Customs fees depend on the category of goods and the destination country’s requirements. Our specialists advise clients on these matters.
How does Mao Global protect client data?
We use reliable encryption protocols, multi-factor authentication, and conduct regular security audits to protect client data.
Is KYC mandatory?
KYC is not required for investment amounts up to $100,000 but is mandatory for larger amounts.
How does Mao Global protect client funds?
Each withdrawal request is reviewed for unauthorized access, and funds are protected by a multi-level security system.
How can I restore access to my account?
Account access can be restored via email confirmation or an additional authentication factor.
How does Mao Global handle data breaches?
In case of a security threat, we promptly notify the affected client and take necessary measures to prevent potential consequences.
How does the platform prevent fraud?
Mao Global uses algorithms to detect suspicious activity and prevent fraud at all levels.
What precautions should users take?
We recommend using strong passwords, enabling two-factor authentication, and not sharing account data with third parties.
What should I do if I notice suspicious activity?
If you suspect unauthorized access, immediately contact support and change your password.
What cryptocurrencies are supported by Mao Global?
We support BTC, ETH, LTC, DOGE, BCH, DASH, SOL, TRX, BNB, XRP, TON, MATIC, USDT (BEP20, TRC20, TON20, SOL20), USDC (BEP20, TRC20), and others.
How is the exchange rate determined on the platform?
The exchange rate in USD is based on the market value on the Binance exchange and is updated every 10 minutes.
What are the minimum withdrawal amounts for different cryptocurrencies?
Minimum withdrawal amounts vary by currency: BTC 100 USD, ETH 50 USD, LTC 10 USD, DOGE 5 USD, BCH 10 USD, DASH 10 USD, SOL 10 USD, TRX 1 USD, BNB 10 USD, XRP 10 USD, TON 10 USD, MATIC 10 USD, USDT.TRC20 50 USD, USDT.BEP20 1 USD, USDT.ERC20 50 USD, USDC.TRC20 50 USD, USDC.BEP20 1 USD, USDT.SOL20 10 USD, USDT.TON20 10 USD, USDC.ERC20 50 USD, NOT.TON20 10 USD, and so on.
How long does the withdrawal process take?
The withdrawal process may take up to 24 hours as we conduct necessary security checks to ensure safety.
Does the platform charge any fees for withdrawals?
No, the platform does not charge fees for withdrawals, deposits, or package activation, making the process straightforward and cost-effective.
Can I exchange cryptocurrency for fiat on the platform?
Currently, the platform only supports cryptocurrencies and does not offer fiat currency exchange services.
How are transactions secured on the platform?
All transactions are protected by multi-layer encryption and undergo security checks to prevent unauthorized access.
Is there a way to track the status of my withdrawal?
Yes, you can track the status of your withdrawal request in your personal account on the platform.
What is the main currency used on the platform?
The primary currency used on the platform is USD, with all cryptocurrency transactions converted to USD based on the latest exchange rates.
Are there limits on the maximum withdrawal amount?
No, there is no maximum withdrawal limit, allowing you to withdraw as much as you need.
Can I make a deposit using multiple cryptocurrencies?
Yes, you can make deposits using any of the supported cryptocurrencies. Each deposit is converted to USD on the platform according to the current exchange rate.
What should I do if my withdrawal is delayed?
If your withdrawal takes longer than expected, please contact our support team for assistance. We’ll investigate the delay and resolve any issues promptly.
How do I register on the Mao Global platform?
To register on the Mao Global platform, go to the website and fill out the registration form with the required information. After confirmation, you’ll be able to log into your account.
How can I recover my account if I forgot my password?
If you forgot your password, click the password recovery link on the login page and follow the instructions. You will need access to the email you registered with.
How can I contact Mao Global’s technical support?
You can contact technical support through the feedback form on the website or by email. There’s also a support chat available in your personal account.
Does Mao Global have a mobile app?
Currently, Mao Global operates via a web interface accessible on mobile devices. We will notify users when a mobile app becomes available.
What browsers and devices does the platform support?
The platform supports modern browsers such as Chrome, Firefox, Safari, and Edge. It is also optimized for use on desktops, tablets, and mobile devices.
How can I receive notifications about transactions and account changes?
Notifications about transactions and other account changes are sent to the email provided during registration. You can also enable SMS notifications in your personal account settings.
How can I change security settings like two-factor authentication?
Security settings, including two-factor authentication, can be adjusted in the “Security” section of your personal account.
How frequently is information updated on the platform?
Information on the platform is updated in real-time, including transaction data, currency rates, and order statuses.
How does Mao Global protect clients’ personal data?
We use advanced encryption technology and multi-level security to protect clients’ personal data. Access to data is strictly controlled.
What is Mao Global’s privacy policy?
Mao Global’s privacy policy details what data we collect, how we use it, and how we protect it. The full text is available on our website.
Are there any legal restrictions for investors from certain countries?
Investors are responsible for ensuring compliance with their local laws. Mao Global may decline service to clients from countries with legal restrictions.
How can I access all the legal documents and terms of use?
All legal documents, including the Terms of Use and Privacy Policy, are available on our website and are updated as needed.
What should I do if I need a copy of my data collected by the platform?
You can request a copy of your data by contacting our support team. We will provide the necessary information in compliance with applicable laws.
Can Mao Global share my data with third parties?
We do not share personal data with third parties without your consent, except in cases required by law or necessary for providing our services.
How long is transaction information stored on the platform?
Transaction information is stored in accordance with legal requirements and our internal security policies.
Where can I go for legal assistance?
For legal assistance, you can contact our support team. We will provide the necessary information or forward your request to our legal department.
How can I activate an investment package?
You can activate an investment package by selecting the appropriate option in your personal account and following the instructions to fund your account.
What types of investment packages are available on the platform?
The platform offers several investment packages with different investment levels and returns. Detailed information on each package is available in your personal account.
Can I activate multiple packages at the same time?
Yes, users can activate multiple packages simultaneously, depending on their investment goals and capabilities.
How long does each package last?
The duration of each package depends on its terms and may vary. All details are available in the package description.
What is the potential return from the packages?
Potential returns depend on the selected package and platform terms. Information on returns is available in your personal account.
Can I cancel a package after activation?
Once activated, a package cannot be canceled; however, you can manage your funds and reinvest your earnings.
What actions are needed to complete a package?
After the package duration ends, the accrued funds are transferred to your balance. You can withdraw or reinvest them.
What happens to the package income after it ends?
Once the package duration is over, all earned income is available on your balance for withdrawal or further use on the platform.